IS DR. MILLER A PRIMARY CARE PHYSICIAN?
No. Dr. Miller is a Integrative and Functional Medicine consultant. She requires that all of her patients have a primary care physician to address medical emergencies and routine medical care. She is happy to work together with your PCP to determine a personalized plan of care tailored to your needs.
DO YOU REQUIRE A DEPOSIT TO SCHEDULE AN APPOINTMENT AS A NEW PATIENT?
Yes, a nonrefundable $100 deposit is required when scheduling an initial consultation with any of our providers. When you come for your appointment, the deposit is put toward the initial cost. If you do not cancel prior to 3 business days or do not show up for your appointment, the deposit will NOT be refunded.
WHAT INSURANCE DO YOU TAKE?
Dr. Miller does not participate in any insurance plans, as she spends an extensive amount of time both during your visit and afterwards personalizing a plan specifically to meet your needs. She is considered out of network in all plans. It is the patients responsibility to check with their insurer to determine if they provide out of network benefits.
Patients are responsible for payment for in full at the time of service and charges are determined by our doctors. The amount charged may be greater than the amount reimbursed by your insurance plan and the patient is responsible for the payment of the difference. The patient is financially responsible for any charges even should my insurer determine that those services are not covered or are unreasonable, medically unnecessary or inappropriate.
It is the responsibility of the patient to ensure coverage of any testing ordered by the doctor. This includes laboratory work.
DO YOU PARTICIPATE IN MEDICARE OR MEDICAID?
Dr. Miller does not participate in Medicare. You will need to sign a form that states that you understand that our doctors have opted out of Medicare.
WHAT PAYMENTS DO YOU ACCEPT?
- Visa
- Mastercard
- Check
- Cash
WHAT IS THE FEE FOR A NEW PATIENT APPOINTMENT?
WHAT IS YOUR MISSED APPOINTMENT AND CANCELLATION POLICY?
Please notify our office 3 business days prior to your appointment for any cancellations or reschedules. Ex: If your appointment is on Wednesday, please notify the office by Friday. We will use discretion in rescheduling an appointment cancelled outside less than 3 business days that was due to an unforeseeable emergency. As our practice is nearly always fully booked, rescheduling opportunities may not always be available.
Late Arrival/Cancellation Policy
We understand our clients have busy schedules, and we take pride in running on time.
- Please be on time for your appointment
- Late appointments will end at the scheduled time so as not to keep other clients waiting.
- If the patient needs to cancel or reschedule the appointment, we ask they do so 3 business days in advance by rescheduling directly through the patient portal or by phone or email. Note we are closed on Fridays. Ex: If your appointment is on Wednesday, please notify the office by the Thursday prior.
- Appointments canceled less than 2 business days in advance may be forfeited and charged in full, and clients may not be given the opportunity to reschedule.
- We understand that emergencies occasionally happen, and these will be considered on a case-by-case basis.
- Chronic emergency cancellations may be refused the opportunity to reschedule at the discretion of Fusion Rehabilitative Medicine.
- Fees for missed appointments are as follows:
- 50% of session cost if cancelled within 2 business days
- 75% of session cost if cancelled within 1 business day
- 100% for same day cancellations and/or no shows
WILL YOU CALL TO CONFIRM MY APPOINTMENT?
Our scheduling system will send appointment reminders to the email address we have on file and often Mara calls you to confirm your appointment time as well. If you do not receive the reminder you are still responsible for keeping your appointment or rescheduling it.
IS THERE A CHARGE FOR FILLING OUR FORMS?
We do not charge for simple forms that are brought to your in-office appointment and can be completed during your session. We also do not charge for simple prescription refill requests.
We charge per form for simple forms and letters that are not completed during an appointment and that do not require extensive chart review (forms for daycare, school, camp, FSA prescriptions, referral forms, school/work excuse letters, jury duty letters, etc.)
Some forms and letters requested by insurance or for other legal uses, including but not limited to forms for prior authorization, disability, insurance, FMLA, or other legal purposes, require extensive review of medical records so we can most accurately complete the information requested and optimize the benefits and services to which you or your children may be entitled. These forms will be billed according to the time needed to complete them and charged to your credit card on file. You may be asked to schedule an appointment prior to completion of any form if you or your child have not been seen in the previous 12 months.
Please allow 5-10 business days for all forms and letters. Any paperwork that requires a faster turnaround will incur a rush fee of $25 in addition to any other fees.
Please note prices are subject to change.
HOW WILL I RECEIVE MY TEST RESULTS?
The practitioners at Fusion Rehabilitative Medicine may order lab tests as deemed appropriate in the management of your, or your child’s, care. We recommend you have a follow up session for approximately 4 weeks after your initial consult.
Your practitioner will review the test results as we receive them and notify you if any result requires immediate attention. Otherwise, all test results will be reviewed during a scheduled lab review appointment. It is your responsibility to schedule a lab review appointment to discuss all test results. Results for test kits that are sent to specialized labs generally have a 4-week turnaround time, so please be sure to call our reception and schedule a lab review appointment as soon as you have completed any test kits. Copies of lab results will only be provided to patients at the time of the lab review appointment with your practitioner.
Specialized labs may not be covered by insurance or partially covered. Our front desk manager will attach corresponding lab fee schedules in your portal under “Labs and Documents” for your reference. Any billing/insurance questions upon completion should be directed to the lab and not our office.
COMMUNICATION VIA OUR PATIENT PORTAL
Please note, all patient portal messages regarding billing and scheduling will be replied to by Mara, our Front Desk Manager. All other health related questions and concerns should be directed to and will be replied to by or our Functional Medicine Health Coaches.
We understand the value of your time and the convenience of picking up the phone or writing a patient portal message. These telephone and electronic consultations can potentially save you the time and expense of an in-person appointment, or a trip to an urgent-care office or emergency department. Because we believe that care is best provided during face-to-face appointments in the office, we will request that some of these become in-person appointments when appropriate.
Please also note the patient portal is for non-urgent messages only. Depending on how many clients are seeking support at once, our reply may take up to 7 business days.
Our business hours are M, W, Th. 9-5pm & Tues. 9am-12pm. We are closed on Fridays. Patient portal support is not available during the weekends (including Fridays) or holidays.
All non-urgent telephone calls and patient portal communications should be limited to brief matters for quick clarifying questions based on what was discussed in your last session. New topics should be reserved for your upcoming appointment. If it takes you more than a couple of minutes to compose your message, it is likely best for you to schedule an appointment to discuss these matters with your practitioner.
Portal messages that require a lengthy response may require an appointment. Abbreviated 15 minute and 30 minute session times are available.
We are available, without charge, for the following telephone or patient portal communications during regular business hours:
- Brief questions that do not require a new diagnosis, change in treatment plan, additional follow-up, paperwork, referrals, or prescriptions.
- Brief requests for clarification on labs, dosing and treatment plans from a previous office visit.
- Brief questions regarding possible reactions to supplements or treatments.
- Prescription refill requests for medications and supplements prescribed by our practitioners.
- Phone calls or patient portal messages initiated by your practitioner.
Patient Emergencies. Please go to your nearest Urgent Care, ER or call 911.
Appointments for telephone consultations are available for existing patients during regular business hours. In general, there is no charge for brief, uncomplicated questions. Calls that take over 10 minutes will be billed at the same rate as a session (please see our fees page.)