Get Great Answers to Your Questions About Us
IS DR. MILLER A PRIMARY CARE PHYSICIAN?
Dr. Miller is not a primary care physician (PCP), however, the practice does require every patient to have a PCP. Fusion will partner with your PCP for relevant updates and lab testing data. This way, your primary care doctor will be fully updated on your care status with us, alleviating the need for redundant testing. Jessica Miller, MD, is double Board Certified in Physical Medicine and Rehabilitation as well as Integrative Medicine. She is also a Certified Institute for Functional Medicine Practitioner. Learn more about her approach and services here.
DO YOU REQUIRE A DEPOSIT TO SCHEDULE AN APPOINTMENT AS A NEW PATIENT?
Yes, a nonrefundable $100 deposit is required when scheduling an initial consultation with any of our providers. The deposit is put toward the initial visit fee when you come for your appointment.
WHAT INSURANCE DO YOU TAKE?
Fusion IFM is an out-of-network provider specialist:
- Fusion Integrative and Functional Medicine is an out-of-network healthcare provider and not contracted with medical insurance companies. This allows us to provide personalized service and dedicated time that our patients value, which is integral to holistic healthcare.
- Most of our services are covered by PPO-type insurance plans as an out-of-network provider. While there is a wide range of plans and reimbursement rates, most of our patients with PPO-type insurance plans receive reimbursement for 50-80% of our service fees (after any applicable deductibles and/or co-payments have been met). HMO insurance will not typically cover our services.
- Services may apply towards qualified medical expenses if you have a Health Care Reimbursement Account (HCRA) through your employer or a Health Savings Account (HSA). Please check with your insurance company regarding the specific percentages of coverage that apply to your insurance plan, and with your employer or accountant for details of your HCRA or HSA.
DO YOU PARTICIPATE IN MEDICARE OR MEDICAID?
Dr. Miller does not participate in Medicare or Medicaid.
WHAT PAYMENTS DO YOU ACCEPT?
- Visa
- Mastercard
- Check
- Cash
WHAT IS THE FEE FOR A NEW PATIENT APPOINTMENT?
WHAT IS YOUR MISSED APPOINTMENT AND CANCELLATION POLICY?
Via our Fusion Patient Portal, please notify our office 3 business days prior to your appointment for cancellations or rescheduling. Cancelling in a timely manner allows us to give other patients on our waiting list the opportunity to utilize your time slot. You will not be charged if we can fill your missed appointment time. We appreciate your understanding.
Missed appointment fees:
● 50% of session cost if cancelled within 2 business days
● 75% of session cost if cancelled within 1 business day
● 100% for same-day cancellations and/or no-shows
WILL YOU CALL TO CONFIRM MY APPOINTMENT?
Our scheduling system will send appointment reminders via email and text. If you do not receive the reminder, please call our office to re-confirm your date/time in our system.
TELEHEALTH FRIENDLY SERVICES
We use Zoom for telehealth visits. You will receive an email with the Zoom appointment link one day before your scheduled appointment.
IS THERE A CHARGE FOR FILLING OUR FORMS?
Fusion IFM does not charge for simple forms presented during your appointment; we will make every effort to complete the document during your session. We charge $15/form for simple forms and letters that are not completed during appointments and that do not require extensive chart review (forms for school, FSA prescriptions, referral forms, school/work excuse letters, jury duty letters, etc.)
Some detailed forms and letters requested by insurance or external sources (i.e. prior authorization, disability, insurance, FMLA, legal documents) may require extensive review of medical records. In this case, Fusion may change to complete them, as cited above. You may be asked to schedule an appointment prior to completion of any form if you or your child has not been seen in the previous 12 months.
Please allow 5-10 business days for all complex forms and letters.
HOW WILL I RECEIVE MY TEST RESULTS?
ALL test results will be reviewed during your next scheduled in-person or telehealth appointment. Please note some specialized tests can take up to 6 weeks to be completed and reported. While we do our best to follow-up on your lab work and test results, if you have not heard from us within 4 weeks of sending your testing, please follow-up with our office to confirm our receipt of your testing and schedule your follow-up visit to discuss the results.
LAB TEST KITS
During your first office visit, your Fusion care provider will confirm specific lab and testing needs, which may be reimbursable by your medical insurance. Pricing and instructions will be provided immediately after your office visit for timely expedition of necessary labs and tests. This information will also be available in your Patient Portal under Labs and Documents.
We will provide a Superbill and Diagnosis codes for you to submit to your insurance carrier, however, we cannot guarantee that your testing will be covered. (Note: Lab and testing billing/insurance questions should be directed to the testing lab and/or your Medical Insurance Provider.)
COMMUNICATION VIA OUR PATIENT PORTAL
We welcome your queries between office visits and throughout the course of your care and treatment.
Please communicate using our secure Patient Portal, which you can access after your first Fusion visit. We do our best to promptly respond to patient inquiries during business hours. NOTE: Our staff will send portal replies on the next business day when our office is open (Mon., Wed., Thur. between 9-5 pm.) We appreciate your understanding that we are a small practice, so responding occasionally takes longer. If you have not heard back from us within 72 business hours, please call our office at 732-631-4410 to follow-up.